Delivery and payment
Shipping Rates
We ship worldwide. The exact shipping cost for your country is always shown at checkout.
If you're unable to find your delivery country in the provided list at checkout, please contact us [email protected].
| Region | Delivery Service | Cost |
|---|---|---|
| Latvia, Lithuania, Estonia | DPD | 8-9 EUR |
| Poland | DPD | 11 EUR |
| European Union, United Kingdom | FedEx | 14 EUR |
| Other European countries | FedEx | 15-27 EUR |
| Rest of the World | FedEx | 21-40 EUR |
| EMS | Shown at checkout |
Heavier parcels cost more to ship, so additional charges may apply to larger orders. They are added automatically and shown at checkout.
Normally, if your order is placed before 1 pm on a business day, we can ship it the same day. Otherwise, your order will be sent out on the following business day. During sale or Latvian holiday periods, it may take up to 5 business days to ship your order. If you have an urgent request, please don't hesitate to contact us at +371 6767 1505 or via [email protected].
All our shipments are fully insured. Our policy is to provide a full refund or send a replacement if your parcel is lost. Please reach out to us if this happens.
The "Rest of the World" category refers only to countries where delivery is available through the services listed on our website. It does not include every country in the world, only those where our delivery partners operate.
We will ship the order to the shipping address and name provided by you when you place the order. Please consider that your ID may be requested to receive the package.
If the order is not received due to no fault of the delivery service, itk reserves the right to deduct any costs associated with the return. Please track your order using the provided tracking number. If, for any reason, you are unable to receive the order, please contact us in advance via [email protected].
In cases where the selected transport company cannot reach the address, itk Store reserves the right to change the delivery service.
itk store reserves the right to deduct expenses for the return shipping of the product in case of order refusal.