Delivery and payment

PRIVACY

Any personal information you forward to ITK KIT will only be used in order to fulfill the undertakings ITK KIT have and to assure you the best service. ITK KIT will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.

As soon as we have received your order, you will receive an automatic e-mail confirming your order. We reserve the right not to deliver if the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms stated in the confirmation of the order, we will contact you and give you the opportunity to cancel the order. Due to the color settings of your computer, the colors of the products on the pictures in the ITK KIT store can differ from their actual colors. ITK KIT cannot be held responsible for any such discrepancy.

DELIVERY

In most cases, if your order was placed prior to 3pm, Monday to Friday, we are able to ship it the very same day. Otherwise your order will be sent out on the next business day.

It might take us up to 5 business days to ship your order during sale periods though. If it’s really urgent, feel free to hit us up at +371 6767 1505 or +7 499 703 37 70 or info@itkkit.com or Skype: itkkit and we will try our best.

   Country Delivery Time Delivery Service Price
   United States 2-3 working days UPS Express 23 EUR
  2-3 working days DHL Express 23 EUR
   United Kingdom 1-2 working days UPS Express 21 EUR
  1-2 working days DHL Express 21 EUR
  4-6 working days UPS Economy 15 EUR
  1-3 working days FedEx Express 20 EUR
   Russia 4-6 working days UPS Express* 23 EUR
  4-12 working days Latvian Post - Russian Post 15 EUR
  4-8 working days EMS Express 26 EUR
   Ukraine and Belarus 4-8 working days Latvian Post - Ukraine Post / Belarus Post 15 EUR
  4-8 working days EMS Express 26 EUR
   Kazakhstan 4-6 working days UPS Express 29 EUR
  4-8 working days EMS Express 28 EUR
   France 1-2 working days UPS Express 23 EUR
  1-2 working days DHL Express 22 EUR
  4-6 working days UPS Economy 15 EUR
  1-3 working days FedEx Express 20 EUR
   Australia 3-5 working days UPS Express 27 EUR
  3-5 working days DHL Express 27 EUR
   Germany 1-2 working days UPS Express 22 EUR
  1-2 working days DHL Express 21 EUR
  4-6 working days UPS Economy 14 EUR
  1-3 working days FedEx Express 20 EUR
   Hong Kong and China 2-3 working days UPS Express 27 EUR
  2-3 working days DHL Express 27 EUR
   South Korea 2-3 working days UPS Express 27 EUR
  2-3 working days DHL Express 27 EUR
   Netherlands 1-2 working days UPS Express 23 EUR
  1-2 working days DHL Express 22 EUR
  1-3 working days FedEx Express 20 EUR
  4-6 working days UPS Economy 15 EUR
   Japan 2-3 working days UPS Express 27 EUR
  2-3 working days DHL Express 27 EUR
   Sweden 1-2 working days UPS Express 21 EUR
  1-2 working days DHL Express 21 EUR
  3-8 working days UPS Economy 15 EUR
  1-3 working days FedEx Express 20 EUR
   Denmark 1-2 working days UPS Express 21 EUR
  1-2 working days DHL Express 21 EUR
  3-4 working days UPS Economy 15 EUR
  1-3 working days FedEx Express 20 EUR
   Italy 1-2 working days UPS Express 23 EUR
  1-2 working days DHL Express 22 EUR
  3-8 working days UPS Economy 15 EUR
  1-3 working days FedEx Express 20 EUR
   Canada 2-3 working days UPS Express 25 EUR
  2-3 working days DHL Express 25 EUR
   Spain 1-3 working days UPS Express 23 EUR
  1-3 working days DHL Express 27 EUR
  4-8 working days UPS Economy 16 EUR
   Taiwan 2-3 working days UPS Express 28 EUR
  2-3 working days DHL Express 28 EUR
   Singapore 2-3 working days UPS Express 27 EUR
  2-3 working days DHL Express 27 EUR
   Switzerland 1-2 working days UPS Express 22 EUR
  1-2 working days DHL Express 20 EUR
  1-3 working days FedEx Express 21 EUR
   Norway 1-2 working days UPS Express 22 EUR
  1-2 working days DHL Express 20 EUR
  1-3 working days FedEx Express 21 EUR
   Lithuania, Estonia and Latvia 2-4 working days DPD  10 EUR
  1-2 working days UPS Economy 13 EUR
   REST OF EU 1-3 working days UPS Express 25 EUR
  1-3 working days DHL Express 25 EUR
  1-3 working days FedEx Express 26 EUR
   REST OF THE WORLD 2-5 working days DHL / UPS / FedEX / EMS** 35 EUR

*When shipping to Russia, UPS may ask for additional payment of about 1000 rubles for custom procedures.

**For the rest of the world we strive for the fastest available option. If you prefer one delivery service to another feel free to hit us up at +371 6767 1505 or +7 499 703 37 70 or info@itkkit.com or Skype: itkkit.

COLLECT FROM THE STORE

To pick up your order from our store in Riga, please select 'Pickup' option at the checkout.

PAYMENT

ITK KIT accepts payment by VISA, Mastercard and Paypal. The full payment is charged upon placing order. All transactions are encrypted and 100% secure. ITK KIT reserves the right to hold all orders for two business days to ensure a safe payment transaction.

Sometimes banks may use additional security layer for online credit and debit card transactions called 3-D Secure. In this case, you will be redirected to the website of the card issuing bank to authorize the transaction with one-time confirmation code provided by your bank via SMS, confirmation codes card or security device.

TAX FREE

Our prices include 21% VAT (Latvian tax). All customers ordering from outside the European Economic Area will not be charged the 21% VAT included in the price of almost everything we sell. This discount is applied automatically at the checkout, just pick country your order is being delivered to.

Please note, that this is not simply reducing the price by 21%. To figure out the price without VAT divide the displayed price by 1.21.

Tax-free shipments to private individuals in Russia, without individual customs clearance, from e-commerce shippers are allowed with a limit per private person consignee in any given month of 1000 euros and/or 31 kilograms. Shipments that individually exceed the limit, or push the monthly total over the limit, require payment of import duties and taxes by the consignee. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. Any parcels returned to us due to customs charges being higher than expected, we reserve the right to refund the transaction minus all costs incurred.

We can not declare a lower value of the parcel or mark at as "gift" as this is against the law.

CURRENCIES

All payments to ITK KIT are made in Euro. ITK KIT store is not responsible for any fluctuations in currency exchange rates or currency exchange rates provided by your bank when converting to Euro.